Issues with your order?
E-mail info@rubysoho.nl for assistance.

Ruby Soho is unable to provide any warranties in relation to goods provided.

We ship worldwide via PostNL. Shipping & handling rates are based upon weight, size and destination. Tracking confirmation is sent by e-mail once your order has shipped. We are not responsible for orders that may get lost or stolen during transit or upon delivery. Please contact your mail carrier to locate your package.

– European orders: 1-10 working days
– Other countries: 10-15 working days
For international orders, please check tracking often & contact your local mail carrier for more information. You may be responsible for import duties and taxes on your order depending on the country your order will be received. Unfortunately, we have no control over these charges or delays.

All sales are final. We accept returns for refund or exchange only on defective or incorrect items. Please contact us at info@rubysoho.nl within 3 days of receiving your defective or incorrect item(s) to be eligible for a refund or exchange. Any requests after the 3 day limit will not be approved. Product must be unused, unworn & unwashed. Shipping costs are non-refundable.

Contact us before returning via info@rubysoho.nl and provide:
– Your details – Order number – Problem you have with the purchased product.

The shipping and return costs will be at your expense. Please note you are responsible for the cost of returning an item to us. We advise that you send the parcel fully insured to the full value of the goods and ensure the items are strongly packaged.

Damaged products
The products are shipped in heavy card board boxes or envelopes. Attak can not be held responsible for damages caused during transportation. All complaints concerning packages damaged during transportation must be made to the representative of the company delivering the package at the moment you receive your order.

Ruby Soho cares greatly about your privacy. We exclusively process data that we need for (improving) our services, and carefully handle all information gathered about you and your usage of our services. Your data is not shared with third parties for commercial goals.

For concluding and processing (part of) our payments in our webshop we use the payment provider Mollie. Mollie processes your name, address and residence information. They also process payment information such as your bank account number or credit card number. Mollie has implemented fitting technical and organisational measures to protect your personal data. Mollie retains the right to use your personal (anonymized) information to further improve their services and, within this context, share it with third parties. All the aforementioned guarantees in regard to the protection of your personal data are also applicable to any services by Mollie that uses third parties. Mollie does not store your data any longer than the instalments permitted by the appropriate legal grounds.

For our accounting, administration and bookkeeping we use the services of MoneyBird. We share your name, address, residential details and general details concerning your order/purchase. This data is used for the administration of sales invoices. Your personal data is securely sent and stored, MoneyBird has implemented fitting technical and organisational measures to protect your personal data against loss or unauthorised use. MoneyBird is obligated to a duty of confidentiality and will treat your data accordingly. MoneyBird does not use your personal data for any other purposes other than those previously described above.

We use your data with the sole purpose of providing you with our services. At all times we maintain the right to alter our privacy policy. This page however always displays the most recent version of our privacy policy. Should a new privacy policy have consequences for the ways in which we process recently gathered data in regard to your person, then we will notify you of this via e-mail.

Ruby Soho
Boschveldweg 469
5211VK Den Bosch
The Netherlands

KVK 66553180